moja88 Privacy Policy

moja88 ("moja88", "we", "us", "our") operates the online casino and sports betting platform accessible at https://moja88.pro (the "Platform"). We are committed to protecting the privacy and personal data of every individual who uses our Platform, registers an account, makes a deposit, places a bet, or contacts our support team.

This Privacy Policy ("Policy") describes in plain English the personal data we collect about you, why we collect it, how we use and store it, who we share it with, and the rights you have over your own information. It applies to all users of the moja88 Platform, including visitors who browse without registering an account.

By accessing or using any part of the moja88 Platform, you acknowledge that you have read this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact [email protected] to request account closure.

moja88 collects personal data from you in several ways: directly when you register or interact with the Platform, automatically through your use of the Platform, and in some cases from third-party sources such as payment processors and identity verification services. The categories of data we collect include:

2.1 Registration & Identity Data

When you create a moja88 account, we collect your full name, date of birth, mobile phone number, email address, and the username and password you choose. We may also collect your National ID number, passport number, or other government-issued identification details where required as part of our Know Your Customer (KYC) verification process.

2.2 Financial Data

To process deposits and withdrawals, moja88 collects details of the payment methods you use, including your bKash account number, Nagad wallet number, Rocket account, Upay account, bank account details (for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank transfers), or masked card details for Visa and Mastercard transactions. We do not store full card numbers on our servers — card payments are processed via PCI-DSS compliant payment gateways.

2.3 Transaction Data

We maintain a complete record of all deposits, withdrawals, bets placed, games played, bonus activations, and account balance changes associated with your moja88 account. This transaction history is retained for audit, compliance, and dispute resolution purposes.

2.4 Technical & Usage Data

When you use the moja88 Platform, we automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, features used, and error logs. This data helps us improve Platform performance and detect fraudulent or irregular activity.

2.5 Communications Data

If you contact our support team by email or live chat, we retain a record of the communication including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your query and to improve our support service quality.

moja88 processes your personal data only for lawful purposes. The primary purposes for which we use your data are as follows:

moja88 does not share your personal data with third parties except in the following circumstances, and always only to the minimum extent necessary for the stated purpose:

5.1 Payment Service Providers

To process deposits and withdrawals, we share relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and card payment gateway operators. These providers process your payment data strictly to execute the relevant transaction and are bound by their own data protection obligations.

5.2 Identity Verification Services

To comply with KYC and AML obligations, moja88 may share identity documents and personal details with third-party identity verification service providers. These providers are contractually bound to use your data only for the verification purpose for which it was shared.

5.3 Game Technology Providers

The games available on moja88 are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, PG Soft, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and game outcomes) necessary to deliver their games. They do not receive your full identity or financial data.

5.4 Legal & Regulatory Authorities

moja88 may be required by law to disclose personal data to competent regulatory, law enforcement, or judicial authorities. We will comply with such requests where legally required to do so and will notify you of any such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event that moja88 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that arise from it.

moja88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and analyse usage patterns. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account security tokens, and remember your language and display preferences. You cannot opt out of strictly necessary cookies while continuing to use the Platform.
• Analytics Cookies: These cookies collect anonymised data about how users navigate and interact with the Platform. This information is used exclusively to improve Platform performance and user experience. We do not use analytics data to identify individual users.
• Functionality Cookies: These cookies remember your account settings and personalisation preferences between sessions, such as your preferred deposit method and responsible gaming limit settings.

You can manage cookie preferences through your device browser settings. Please note that disabling certain categories of cookies may affect the functionality of the moja88 Platform.

moja88 retains your personal data for as long as your account remains active and for a defined period thereafter, as required by applicable law and legitimate business needs. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction to comply with financial record-keeping obligations.
• Support communications: Retained for 2 years from the date of the most recent communication in each thread, or longer where the communication relates to an ongoing dispute or compliance matter.
• Technical and usage data: Retained in aggregated, anonymised form for analytical purposes. Individual-level technical logs are retained for a maximum of 12 months.

Where data is no longer required for any lawful purpose, moja88 will securely delete or irreversibly anonymise it. You may request early deletion of your personal data subject to the exceptions set out in Section 8 below.

As a user of the moja88 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your registered username and a description of your request. moja88 will respond within 30 days of receiving a valid request.

The moja88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a person under the age of 21 has registered an account on moja88, please notify us immediately at [email protected]. moja88 takes its age verification obligations seriously and operates robust identity checks to prevent underage access to the Platform.

Some of the third-party service providers used by moja88 — including game technology partners such as Pragmatic Play, Evolution Gaming, and Spribe — may process personal data outside of Bangladesh. Where such transfers occur, moja88 takes reasonable steps to ensure that appropriate data protection safeguards are in place, including contractual clauses that require the recipient to maintain equivalent standards of data protection.

By using the moja88 Platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh. moja88 will always handle your data in accordance with the principles set out in this Policy regardless of where processing occurs.

moja88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Any material changes will be communicated to registered users via the email address associated with their account and will be posted on this page with a revised effective date.

We encourage you to review this Policy periodically. Your continued use of the moja88 Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with the revised terms, you should contact us to request account closure before the new Policy takes effect.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact the moja88 data support team. Our team is available 24/7, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).

Support email: [email protected]

Please include your registered moja88 username, the nature of your query, and — where relevant — the specific right or concern you wish to raise. We aim to acknowledge all privacy-related requests within 5 business days and to provide a substantive response within 30 calendar days.